The game will remember where you’ve left off, even if you close and exit the app. However, you will need to be at a participating mall to unlock the doors. If you uninstall and reinstall the app, the game will start over entirely and it will not remember where you left off.
Yes. However, doors may only be unlocked through a sign (i.e., an AR marker) at a participating mall.
No. You can play anywhere once the doors have been unlocked. Doors may only be unlocked through a sign at a participating mall.
You must find a door to unlock the rooms in the game. Be sure to consult the list of participating malls. If you are in a participating mall, please visit Simon Guest Services® or the Mall Management office for help.
Are the operating hours for the Mall Management office the same as the overall shopping center typically?
Unfortunately, most always not. The overall shopping center will usually stay open longer and be opened on weekends, while the mall management office typically operates on more traditional business hours (ex. 9-5pm M-F). If you have any questions about the hours for any specific mall management office, we recommend calling the mall management office to inquiry on the exact operating hours.
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