An internet connection is of course required to download the game, but not needed to play the game.
Is access to my camera required?
Yes. The Augmented Reality (AR) portion of the game uses your camera to recognize the door markers that will transport you to Santa’s World. Without access to your camera, you cannot enter Santa’s World.
Is access to my image library required?
Image Library access is not required. However, if you would like to save the photos you take while playing the game, you must grant access to your Image Library.
Is any personal data collected in the app?
No. No personally identifiable information (PII) is collected in the app.
I found an error who do I tell?
Please send an email to mobileapps at simon.com
What phones are supported?
iPhone: 6/6S, 7/7S, 8 & X
Android: Newer models such as the Samsung Galaxy S6-S8, Google Nexus & Pixel, LG G4-G6
What platforms are supported by the game?
Apple iOS: 8.0+
Google Android Operating System: 5.0+
Are tablets supported?
No, sorry. Not at this time.
How do I turn the sound off?
To turn off the sound, use the volume down/off buttons on your smartphone.
Do I need to connect to the mall Wi-Fi network to play?
Connection to the mall Wi-Fi is not required to play the game.
How can I flip my phone's camera over to the front-facing selfie one?
You may flip your phone to the front-facing selfie camera only when you are in the Selfie Room. To do this, select the arrow button the bottom left hand corner of the Selfie Room experience.
GAME PLAY QUESTIONS
How do I complete or win the game?
You win the game when you have completed the tasks required in each room. You must complete all 3 rooms to win the game and collect your free prize.
What happens if I only find and open 1 or 2 doors?
The game will remember where you’ve left off, even if you close and exit the app. However, you will need to be at a participating mall to unlock the doors. If you uninstall and reinstall the app, the game will start over entirely and it will not remember where you left off.
Can I start the game and finish it at a later time?
Yes. However, doors may only be unlocked through a sign (i.e., an AR marker) at a participating mall.
What do I win if I complete all three parts of the game?
When you complete all 3 parts of the game, you will win a Christmas Tree Ornament and Sticker Package from Family at Simon. Only one prize per device, while supplies last. You can keep playing the game but only claim the prize one time.
I won, but can't pick up my free prize right now. Can I claim it later?
For sure. Within the main menu, tap on the 'redeem your free prize' option and a pop-up will re-appear that you will need to show to the Simon Guest Services or the Mall Management office staff.
Do I have to be at the mall to play?
No. You can play anywhere once the doors have been unlocked. Doors may only be unlocked through a sign at a participating mall.
The game will not be available after 12 AM, January 2, 2018.
I can't seem to find one of the doors. Now what?
You must find a door to unlock the rooms in the game. Be sure to consult the list of participating malls. If you are in a participating mall, please visit Simon Guest Services® or the Mall Management office for help.
How do I save my selfie photo?
You must grant access to your Image Library to save a photo. If you’d like to save a Selfie Room photo, you will be prompted to do so once you take a photo in the Selfie Room.
Can I re-take my selfie?
Yes, you sure can. We want you to look picture perfect always.
Can I share my selfie?
Of course. Simply tap on the 'share' button and your device's native sharing menu will come up allowing you to pick which method of sharing (SMS, Facebook, Twitter, Instagram, etc) is best for you.
How can I start the game over?
It’s easy. Just navigate to the menu in the top right-hand corner of the screen and select ‘start over.’
What age range is best for this game?
Kids from around 5 and up to about age 13 is whom we hope will get the most holiday cheer from this app.
How do I re-enter a room I've already opened?
Tap on the room door you’d like to re-enter when the mall display pops up. Room doors are displayed in the bottom left hand corner of the screen.
Are the operating hours for the Mall Management office the same as the overall shopping center typically?
Unfortunately, most always not. The overall shopping center will usually stay open longer and be opened on weekends, while the mall management office typically operates on more traditional business hours (ex. 9-5pm M-F). If you have any questions about the hours for any specific mall management office, we recommend calling the mall management office to inquiry on the exact operating hours.